Terms of Service + Clinic Policies + Privacy Policy

Melton Skin Clinic · Last updated: January 2026

These Terms apply to all services, treatments, memberships, products, bookings, gift vouchers, promotions, and use of the Melton Skin Clinic website and any associated booking systems (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By using the Melton Skin Clinic website, online booking system, SMS/email communications, payment links, and any related platforms, you agree to be bound by these Terms. We may update these Terms by publishing an updated version on our website. Your continued use of the Services constitutes acceptance of updated Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

2. About Melton Skin Clinic

Melton Skin Clinic is a dermal clinic located in Kurunjang, Victoria, providing professional dermal treatments and active skincare solutions. Information provided through our Services is general in nature and is not a substitute for professional medical advice.

3. Eligibility

You must be 18 years or older to book treatments through our Services, unless a parent/guardian provides written consent and attends where required. You confirm that the information you provide to us is accurate, current, and complete.

4. Online Accounts & Security

If you create an account through any platform we use (including booking systems), you agree to:

• Keep your login details secure
• Ensure the information you provide is accurate and updated
• Notify us if you suspect unauthorised access

We may suspend or terminate accounts or restrict bookings if we reasonably believe there has been misuse, fraudulent activity, or repeated policy breaches.

5. Health Information & Clinical Disclaimer

5.1 No medical advice

Melton Skin Clinic and its staff do not provide medical diagnosis, medical treatment, or medical advice. Our consultations, treatments, and skincare recommendations are cosmetic and educational. Nothing on our website, social media, emails, SMS, or within our clinic should be taken as medical advice or a substitute for consulting a qualified medical professional.

5.2 Suitability and disclosure

Treatment suitability can only be determined through consultation and assessment. You agree to disclose accurate and complete information including:

• Medical history and current conditions
• Medications and supplements
• Allergies and sensitivities
• Pregnancy/breastfeeding status
• Recent procedures (cosmetic, dental, medical)
• Active skin conditions, infections, or outbreaks

If you fail to disclose relevant information, you accept responsibility for outcomes and Melton Skin Clinic is not liable to the extent permitted by law.

5.3 Our right to refuse or modify treatment

We reserve the right to refuse, modify, or postpone treatment where we believe it is unsafe, unsuitable, or contraindicated.

6. Appointment Bookings, Deposits & Confirmations

Bookings made through our Services are subject to availability.

• A deposit may be required to secure your appointment
• Deposit amount and terms will be displayed during booking or advised at the time of booking
• Deposits are applied to the total cost of the appointment
• You may receive consultation forms and reminders via SMS and/or email

Injectable appointments (visiting practitioner)

Injectable appointments may have separate deposit, cancellation, consent, prescribing (if applicable), and aftercare policies which will be provided at the time of booking.

7. Cancellations, Late Arrivals & No-shows

• We require 48 hours notice to cancel or reschedule (unless otherwise stated at the time of booking)
• Cancellations within 48 hours may result in forfeiture of your deposit
• If you arrive more than 50% into the allocated appointment time, we may be unable to complete the service and fees may still apply
• No-shows may result in forfeiture of deposit and booking restrictions

8. Pricing & Payments

All prices are in Australian dollars (AUD) and may change without notice.

9. Memberships & Skin Plans

Melton Skin Clinic offers optional membership-based skin plans designed to support long-term skin improvement through structured treatments, professional guidance, and active skincare recommendations. Memberships are not casual treatment packs or prepaid services.

9.1 Membership eligibility & enrolment

Memberships are available to eligible clients following consultation and are subject to suitability. By enrolling in a membership, you confirm that you understand the structure, inclusions, billing, and policies outlined below.

9.2 Minimum term & commitment

• Memberships have a minimum commitment term (typically 6 months, unless otherwise stated)
• Memberships commence on the date of the first successful payment
• Memberships are non-transferable and cannot be shared with another person
• Membership fees are non-refundable once payments have commenced

9.3 Payments & billing

• Membership fees are billed weekly via automated direct debit
• Payments must remain current for membership benefits to apply
• Failed or declined payments must be resolved within 7 days
• If payments are overdue, treatments, bookings, and discounts may be suspended until resolved

9.4 Treatments & inclusions

Treatment selection, frequency, and modality are clinician-guided and based on skin response, safety, and suitability. Not all treatments are appropriate for all clients at all times.

• Treatments must be booked in advance and are subject to availability
• Unused inclusions do not roll over beyond the membership term
• Missed appointments, late cancellations, or no-shows may result in forfeiture of that treatment

9.5 Booking, cancellation & attendance (members)

Membership clients are subject to the same booking, cancellation, and no-show policies as casual clients.

• 48 hours notice is required to cancel or reschedule appointments
• Late cancellations or no-shows may result in loss of that treatment inclusion
• Repeated breaches may result in booking restrictions or membership review

9.6 Pause policy

• Memberships may be paused once during the minimum term, subject to approval
• Maximum pause period: up to 4 weeks
• During a pause, no treatments, inclusions, or discounts apply

9.7 Early termination

If a membership is cancelled before completion of the minimum term:

• Treatments already received may be recalculated at full casual pricing
• Any outstanding balance becomes payable immediately
• Membership benefits cease upon cancellation

9.8 Skincare discounts

• Membership skincare discounts apply only while membership payments are current
• Discounts cannot be combined with promotions unless explicitly stated

9.9 Treatment suitability & outcomes

All treatments are provided based on current skin condition and safety considerations. Inclusions may be modified, deferred, or substituted where clinically unsuitable or contraindicated.

Results are individual and not guaranteed. Memberships do not guarantee specific outcomes.

9.10 Refunds & dissatisfaction

Membership fees, treatments, and inclusions are not refundable for change of mind, dissatisfaction, or perceived lack of results. By enrolling in a membership, you acknowledge that:

• You have provided informed consent
• You understand that skin outcomes vary
• You accept that treatments are delivered based on professional judgement and safety

Nothing in this section limits your rights under the Australian Consumer Law.