Privacy policy

Terms of Service + Clinic Policies + Privacy Policy

Melton Skin Clinic · Last updated: January 2026

These Terms apply to all services, treatments, memberships, products, bookings, gift vouchers, promotions, and use of the Melton Skin Clinic website and any associated booking systems (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By using the Melton Skin Clinic website, online booking system, SMS/email communications, payment links, and any related platforms, you agree to be bound by these Terms. We may update these Terms by publishing an updated version on our website. Your continued use of the Services constitutes acceptance of updated Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

2. About Melton Skin Clinic

Melton Skin Clinic is a dermal clinic located in Kurunjang, Victoria, providing professional dermal treatments and active skincare solutions. Information provided through our Services is general in nature and is not a substitute for professional medical advice.

3. Eligibility

You must be 18 years or older to book treatments through our Services, unless a parent/guardian provides written consent and attends where required. You confirm that the information you provide to us is accurate, current, and complete.

4. Online Accounts & Security

  • Keep your login details secure
  • Ensure the information you provide is accurate and updated
  • Notify us if you suspect unauthorised access

We may suspend or terminate accounts or restrict bookings if we reasonably believe there has been misuse, fraudulent activity, or repeated policy breaches.

5. Health Information & Clinical Disclaimer

5.1 No medical advice

Melton Skin Clinic and its staff do not provide medical diagnosis, medical treatment, or medical advice. Our consultations, treatments, and skincare recommendations are cosmetic and educational. Nothing on our website, social media, emails, SMS, or within our clinic should be taken as medical advice or a substitute for consulting a qualified medical professional.

5.2 Suitability and disclosure

Treatment suitability can only be determined through consultation and assessment. You agree to disclose accurate and complete information including:

  • Medical history and current conditions
  • Medications and supplements
  • Allergies and sensitivities
  • Pregnancy/breastfeeding status
  • Recent procedures (cosmetic, dental, medical)
  • Active skin conditions, infections, or outbreaks

If you fail to disclose relevant information, you accept responsibility for outcomes and Melton Skin Clinic is not liable to the extent permitted by law.

5.3 Our right to refuse or modify treatment

We reserve the right to refuse, modify, or postpone treatment where we believe it is unsafe, unsuitable, or contraindicated.

6. Appointment Bookings, Deposits & Confirmations

Bookings made through our Services are subject to availability.

  • A deposit may be required to secure your appointment
  • Deposit amount and terms will be displayed during booking or advised at the time of booking
  • Deposits are applied to the total cost of the appointment
  • You may receive consultation forms and reminders via SMS and/or email

7. Cancellations, Late Arrivals & No-shows

  • We require 48 hours notice to cancel or reschedule (unless otherwise stated at the time of booking)
  • Cancellations within 48 hours may result in forfeiture of your deposit
  • If you arrive more than 50% into the allocated appointment time, we may be unable to complete the service and fees may still apply
  • No-shows may result in forfeiture of deposit and booking restrictions

8. Pricing & Payments

All prices are in Australian dollars (AUD) and may change without notice. Payments may be processed via third-party providers. Melton Skin Clinic is not responsible for errors or delays caused by third-party providers.

9. Results & Expectations

Results vary and are not guaranteed. Outcomes depend on factors including skin type, medical history, lifestyle factors, consistency, and home care compliance.

10. Products, Returns & Refunds

We do not offer refunds for completed treatments. Deposits are handled according to our cancellation policy.

Due to hygiene and contamination risk, we do not accept returns or exchanges for opened or used products, and change-of-mind refunds are not offered on skincare.

If you receive a product that is faulty, damaged, or incorrect, contact us within 7 days of purchase/delivery. We will assess and provide a remedy in accordance with ACL.

11. Memberships & Payment Plans

Memberships/payment plans are subject to terms provided at enrolment. Benefits apply only while payments are current. Memberships are non-transferable and non-refundable unless required by law.

12. Gift Vouchers

  • Gift vouchers can be used towards full-priced services unless stated otherwise
  • Vouchers cannot be redeemed for cash
  • Lost or stolen vouchers may not be replaced

13. Promotions, Vouchers & Referrals

Promotions are valid for the stated period only, cannot be combined unless stated, and may exclude discounted offers and skincare. Referral credits apply only after a new client completes a qualifying service.

14. Third-party Services & System Availability

We may integrate with third-party platforms (booking, SMS/email, payment processors, Shopify). We do not guarantee uninterrupted access and are not responsible for third-party outages or delays to the extent permitted by law.

15. User Conduct

You agree not to misuse our Services, access data not belonging to you, make fraudulent bookings, or post/send unlawful or harmful content.

16. Intellectual Property

All website content and materials are owned by Melton Skin Clinic (or licensed). You may not reproduce or distribute without written consent.

17. User Generated Content

If you tag Melton Skin Clinic or provide content (photos/videos/reviews), you grant permission for us to use it for marketing purposes. You may request removal by contacting us.

18. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the product/service relevant to the claim, and we are not liable for indirect or consequential loss. Nothing excludes your rights under ACL.

Privacy Policy (Australian Privacy Principles)

Melton Skin Clinic is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

  • Name, date of birth
  • Phone number, email, address
  • Booking and consultation information
  • Treatment records and preferences
  • Payment and transaction details (processed securely through third parties)
  • Health-related information relevant to treatment suitability (sensitive information)

Why we collect it

  • Provide services and treatments
  • Manage bookings and reminders
  • Maintain clinical records
  • Recommend suitable treatments and products
  • Process payments and issue receipts
  • Send updates and offers (you can opt out)

Disclosure

We may disclose information to booking software providers, payment processors, email/SMS providers, delivery partners, and professional advisers/authorities where required by law.

Security & retention

We store information securely and retain records for a minimum period consistent with legal and professional obligations (commonly 7 years).

Access, correction & complaints

You may request access/correction by contacting us in writing. If you have privacy concerns, contact us and we will respond within a reasonable time.

Contact

Phone: 0410 169 447
Email: info@dermalhouse.com.au