Refund Policy

Melton Skin Clinic · Last updated: January 2026

This Refund Policy applies to all treatments, services, memberships, and online purchases made with Melton Skin Clinic. Nothing in this policy limits your rights under Australian Consumer Law.

Services & Treatments

Melton Skin Clinic does not offer refunds for services or treatments once they have been performed. This includes dissatisfaction with results, personal preference, or change of mind.

Prior to treatment, clients are required to complete and sign an informed consent form. By proceeding, you acknowledge that results vary between individuals and are not guaranteed, and that multiple treatments may be required to achieve desired outcomes.

Dissatisfaction with a treatment outcome does not, on its own, constitute a fault or failure of service. Where appropriate, we may recommend adjustments, alternative treatments, or additional care, however this does not create an obligation to provide refunds, credits, or complimentary services.

Online Purchases of Service-Based Treatments (Not Shipped)

Some items offered online are service-based purchases for in-clinic use only (for example, clinical treatments or treatment-based listings). These are not physical products and are not shipped.

• Service-based purchases are not shipped
• Please read the description thoroughly before purchasing
• Service-based purchases are non-refundable once purchased

Retail Skincare Products

Due to hygiene and contamination risks, Melton Skin Clinic does not offer refunds or exchanges for opened or used products, or for change of mind.

If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of delivery. We will assess and provide a remedy in accordance with Australian Consumer Law.

Contact

Phone: 0410 169 447
Email: info@dermalhouse.com.au

Australian Consumer Law: Nothing in this policy excludes, restricts, or modifies any consumer guarantees or rights you may have under Australian Consumer Law.